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FAQs

Find answers to common questions about our refinery, petroleum products, freight services, sustainability, and safety standards.

General Questions

Frequently Asked Questions

BAS OIL GROUP, TOO is a leading oil and gas refinery in Kazakhstan, specializing in petroleum refining, logistics, and sustainable energy solutions.

Our refinery and headquarters are based in Kazakhstan, strategically positioned to serve both local and international markets.

We supply petroleum products to industries including transportation, aviation, construction, manufacturing, and energy sectors.

Yes, we prioritize environmentally friendly refining processes and invest in sustainable energy initiatives.

You can request a quote by filling out the contact form on our website or reaching out to our sales team.

Yes, we provide long-term bulk supply contracts for businesses and industries requiring large quantities of petroleum products.

We refine and supply gasoline, diesel, aviation fuel, bitumen, lubricants, and petrochemicals.

Yes, we offer specialized fuel formulations based on customer requirements and industry standards.

We manage bulk fuel transportation via pipeline, rail, road, and maritime shipping.

Our refinery follows strict quality control standards, international regulations, and advanced testing procedures.

Our primary clients are businesses, industries, and wholesalers, but we can discuss supply options for large-volume buyers.

Yes, we serve global markets and export high-quality petroleum products to various regions.

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Other Questions

More Things You Need to Know About Us

We follow strict HSSE policies, including advanced safety protocols, worker training, and emergency response systems.

We use eco-friendly refining technologies, reduce emissions, and implement waste management solutions.

Yes, we adhere to global environmental regulations, including ISO standards and government policies.

We conduct regular safety drills, provide protective equipment, and enforce strict compliance with occupational health standards.

We continuously innovate to produce cleaner-burning fuels and reduce the environmental footprint of our operations.

Yes, we invest in energy-efficient refining methods, renewable energy research, and carbon footprint reduction strategies.

We utilize advanced refining techniques, including distillation, hydrocracking, and catalytic reforming, to produce high-quality petroleum products.

Our refinery has a high processing capacity, allowing us to meet both local and international fuel demands efficiently.

Orders can be placed through our website, email, or direct contact with our sales representatives.

Delivery times vary depending on the order size, destination, and transportation method. Contact us for specific timelines.

Our customer support team is available via email, phone, and the contact form on our website.

Yes, we offer after-sales assistance to ensure customer satisfaction and seamless delivery of our products.